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Privacy Policy

Last Updated: October 15, 2023

Contents

  • Introduction
  • Information We Collect
  • How We Use Your Information
  • Information Sharing and Disclosure
  • Your Rights and Choices
  • Data Security
  • Children's Privacy
  • International Data Transfers
  • Changes to This Policy
  • Contact Us

1. Introduction

NordFuel ApS ("NordFuel," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.nordfuel.com), use our mobile application, visit our gas stations, or otherwise interact with us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

This Privacy Policy applies to all information collected through our services, as well as any related services, sales, marketing, or events.

2. Information We Collect

Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account or loyalty program
  • Sign up for our newsletter
  • Make a purchase
  • Submit a contact form
  • Participate in promotions or surveys
  • Use our mobile application

The personal information we collect may include:

  • Name, email address, and phone number
  • Billing and payment information
  • Vehicle information
  • Location information
  • Transaction history
  • Communication preferences

Information Automatically Collected

When you visit our website or use our mobile application, we may automatically collect certain information about your device and usage patterns. This information may include:

  • IP address and device identifiers
  • Browser type and version
  • Operating system
  • Pages visited and time spent on those pages
  • Referring website addresses
  • Geographic location (with your permission)

Information from Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Personalize your experience and deliver content relevant to your interests
  • Respond to your inquiries and provide customer support
  • Send you promotional communications about products, services, offers, and events
  • Administer contests, promotions, surveys, or other site features
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues or fraudulent activity
  • Comply with legal obligations

Legal Basis for Processing (EU/EEA Users)

For users in the European Union and European Economic Area, we process your personal information based on one or more of the following legal grounds:

  • Performance of a Contract: When processing is necessary to fulfill our contractual obligations to you.
  • Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and interests.
  • Consent: When you have given us specific consent to process your data for particular purposes.
  • Legal Obligation: When processing is necessary to comply with our legal obligations.

4. Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements

We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) prevent or investigate possible wrongdoing in connection with the Services, (d) protect the personal safety of users of the Services or the public, or (e) protect against legal liability.

With Your Consent

We may disclose your personal information for any other purpose with your consent.

Aggregated or Anonymized Data

We may share aggregated or anonymized information that does not directly identify you with third parties for research, marketing, analytics, and other purposes.

5. Your Rights and Choices

Account Information

You can review and update your account information by logging into your account settings. If you would like to delete your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes.

Marketing Communications

You can unsubscribe from our marketing emails at any time by clicking on the unsubscribe link in the emails or by contacting us. Even if you opt out of marketing communications, we may still send you service-related emails.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that such actions could affect the availability and functionality of our Services. For more information, see our Cookie Policy.

Rights for EU/EEA Residents

If you are a resident of the European Union or European Economic Area, you have certain data protection rights under the General Data Protection Regulation (GDPR). These rights include:

  • The right to access, update, or delete your personal information
  • The right to rectification if your information is inaccurate or incomplete
  • The right to object to our processing of your personal data
  • The right to request restriction of processing
  • The right to data portability
  • The right to withdraw consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on our website as promptly as possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

7. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. International Data Transfers

Our Services are primarily operated and managed on servers located in Denmark and the European Union. If you are located outside of the EU/EEA, please be aware that your information may be transferred to, stored, and processed by us and our affiliates in countries where data protection laws may differ from those in your jurisdiction.

If we transfer your personal information from the EU/EEA to countries that have not been found to provide adequate protection, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or other legal mechanisms to protect your personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this Privacy Policy, your personal information, our use and disclosure practices, or your consent choices, please contact us at:

NordFuel ApS
Nørrebrogade 102
2200 Copenhagen N
Denmark

Email: [email protected]
Phone: +45 8890 1122

If you are a resident of the European Union, you also have the right to lodge a complaint with a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

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